Because every blind is custom-built to your measurements, cancellations and refunds work very differently from normal e-commerce. Read this carefully.

1. Can I cancel my order?

• You may request cancellation only before your order enters production.
  Production typically starts shortly after measurement confirmation.
  If production has already started (fabric cut/rail cut), the order cannot be cancelled.

How to request:
Email support@diycustomblinds.com with subject line “CANCELLATION REQUEST + [Order Number]” as soon as possible.
We’ll confirm if manufacturing has started.
If it has NOT started, we will cancel and issue a refund to the original payment method.

If it HAS started, the order is locked and cannot be cancelled (because it is now unique to your window).

2. Can I return the blinds after delivery?

In general: No.
There is no return or refund for reasons like:

• Wrong measurement provided by you
• Wrong mount style provided by you
• Change of colour preference after seeing it in your room
• “Don’t need it anymore” / “interior plan changed”

These are custom-size, made-to-order products that cannot be resold.

3. What if the blind arrives damaged in transit?

If the parcel reaches you visibly damaged, or you open the box and find crushed / bent / torn parts clearly from courier handling:

• Take clear photos/video immediately (including outer box and shipping label)
• Email support@diycustomblinds.com within 24 hours of delivery with subject “TRANSIT DAMAGE + [Order Number]”

After review, we will either repair or remake the affected unit(s) at no cost to you.
This is our responsibility.

Important: transit damage does not mean “I don’t like the fabric in person.” Transit damage means physical/material damage caused during shipping.

4. What if there is a manufacturing defect?

If we make an error in fabrication — for example:

• Wrong fabric sent vs your confirmed order
• Wrong control side (you selected “left control”, but product delivered “right control”)
• Mechanism is faulty out of the box (not due to mishandling/installation damage)

Then we will repair or remake the affected blind.
You must report this within 7 days of delivery with clear photo/video proof.

This is the ONLY scenario where we will take responsibility for remake/replacement.

There is no cash refund for such cases. The remedy is correction.

5. 24-Month Fabric Support Promise (if advertised on product page)

If we have explicitly offered a fabric support/swaps program for a specific product line — for example “24-Month Free Fabric Swap” — it will be governed by that product line’s specific Terms, including eligibility, fabric availability, damage classification, courier cost-sharing, etc.
Those program-specific Terms will override anything here for that product line only.

If no such program is offered on the product you purchased, this clause does not apply.

6. Refund Method (where eligible)

In the rare cases where a refund is actually applicable (for example: we cancelled because fabric is unavailable and production never started), refunds are processed to the original payment method.
Processing timelines depend on your bank / UPI / card issuer.

7. Fraud / Abuse Safeguard

We reserve the right to reject refund/repair/replacement claims which:

• Are submitted with altered/edited photos
• Are inconsistent with courier logs
• Show signs of product being installed/used and then removed
• Are clearly an attempt to obtain a duplicate set at our cost

We cooperate with courier partners and, if required, local authorities in cases of suspected fraud.

8. How to Reach Us for Any Claim

support@diycustomblinds.com
Subject line format:

• “CANCELLATION REQUEST + [Order Number]”
• “TRANSIT DAMAGE + [Order Number]”
• “MANUFACTURING DEFECT + [Order Number]”

Include:

• Short description of the issue
• Order Number
• Delivery date
• Clear photos/video