Brand and Legal Entity

Brand: DIY Custom Blinds

Legal Entity: MYRA TOUCHSTONE PRIVATE LIMITED

GSTIN: 20AAMCM3250F1ZW

1. Serviceable Locations

We ship custom window blinds across most pin codes in India.

Courier serviceability may vary by location. Some remote, limited-access, island, J&K or North-East locations may require extra delivery time or may be unserviceable.

If a pin code is not serviceable, the customer would be informed before dispatch or during checkout wherever technically possible.

2. Made-to-Order Processing Time

All blinds are custom-made after order confirmation and measurement verification, if required.

Typical production time is 3-7 business days from order confirmation and successful measurement verification.

Large orders, unusual sizes, fabric availability or operational delays may require extra time.

3. Delivery Timelines After Dispatch

Metros and state capitals: usually 3-6 business days after dispatch.

Other cities and towns: usually 5-9 business days after dispatch.

Remote/ODA locations, J&K, North-East states and islands: usually 7-12 business days after dispatch.

Timelines are estimates. Weather, courier network issues, local restrictions and events beyond our control may cause delays.

4. Shipping Charges

Shipping fee, if any, will be shown at checkout before payment.

5. Order Splitting

Multiple blinds or panels may be shipped in more than one carton, tube or package for safety.

If the shipment is split, tracking may be shared separately for each package.

6. Address Changes and Order Edits

Address changes are possible only before dispatch and are subject to operational feasibility.

Once dispatched, courier rerouting depends on courier feasibility and may involve additional charges.

The customer is responsible for entering a complete and correct delivery address.

7. Tracking

A tracking link is sent by email/SMS after dispatch, wherever available.

Tracking may take a few hours to become active after courier pickup scan.

8. Delivery Attempts

Courier partners usually make one or more delivery attempts depending on their policy.

If the receiver is unavailable or the address is incomplete, the shipment may be returned.

Reshipping costs caused by a wrong address, an unavailable recipient, or a customer-side delivery failure may be borne by the customer.

9. Packaging and Tamper Checks

Every parcel is packed in protective packaging suitable for custom blinds.

On delivery, inspect the outer packing. If it is visibly crushed, wet, opened or tampered, take clear photos and an unboxing video immediately.

Where possible, mention damage at delivery or refuse delivery if the parcel is visibly damaged.

10. Damaged-in-Transit or Missing Items

Transit damage or missing item concerns must be reported as soon as possible and within 24 hours of delivery.

Email support@diycustomblinds.com with subject: TRANSIT DAMAGE + [Order Number].

Include Order ID, AWB/tracking number, delivery date, photos of outer box, inner packaging, product and shipping label, and a short unboxing video.

Verified transit damage may be handled by repair, remake or replacement of the affected unit, as applicable.

11. Lost Shipments

If tracking shows delivered but the customer has not received the parcel, the customer must inform support@diycustomblinds.com within 24 hours.

Delayed reporting reduces the chance of courier investigation or recovery.

12. Cash on Delivery

COD is not available for custom-made blinds.

All custom blind orders are prepaid.

13. International Shipping

Finished custom blinds are not shipped internationally at the moment.

14. GST Invoice

A GST invoice is issued under MYRA TOUCHSTONE PRIVATE LIMITED, GSTIN: 20AAMCM3250F1ZW.

15. Contact

For shipping or delivery support, email support@diycustomblinds.com.