Important: Custom-Made Product Principle

Every blind is custom-built to the measurements and selections submitted by the customer.

Because the product is made to a specific window size and cannot normally be resold, cancellations and refunds work differently from normal ready-made e-commerce products.

1. Can I Cancel My Order?

A cancellation request may be made only before the order enters production.

Production may start shortly after measurement confirmation.

If fabric cutting, rail cutting or production has started, the order is locked and cannot be cancelled.

To request cancellation, email support@diycustomblinds.com with subject: CANCELLATION REQUEST + [Order Number].

If production has not started, the eligible refund will be processed to the original payment method.

2. Can I Return Blinds After Delivery?

In general, no.

No return or refund is available for wrong measurement provided by the customer.

No return or refund is available for wrong mount style selected by the customer.

No return or refund is available for change of colour preference after seeing the product in the room.

No return or refund is available because the customer changed their mind, changed the interior plan, or no longer needs the product.

No return is accepted after installation for customer-side issues.

3. What If the Blind Arrives Damaged in Transit?

If the parcel reaches visibly damaged, crushed, bent, wet or torn due to courier handling, take clear photos and video immediately.

Email support@diycustomblinds.com within 24 hours of delivery with subject: TRANSIT DAMAGE + [Order Number].

Include photos of the outer box, shipping label, inner packaging and product, along with a short unboxing video.

After review and verification, DIY Custom Blinds may repair, remake or replace the affected unit.

Transit damage means physical or material damage caused during shipping. It does not include colour preference or change of mind.

4. What If There Is a Manufacturing Defect?

If there is a genuine manufacturing defect or company-side error, report it within 7 days of delivery.

Examples include wrong fabric sent compared to the confirmed order, wrong control side, mechanism faulty out of the box, or visible fabrication error not caused by transit, installation or customer handling.

Email support@diycustomblinds.com with subject: MANUFACTURING DEFECT + [Order Number].

Include clear photo/video proof, order number, delivery date and short description.

Verified manufacturing defects are handled by correction, repair, remake or replacement of the affected blind.

There is no cash refund for verified defect cases unless the company itself cancels before production due to unavailable fabric/component or other eligible reason.

5. 24-Month Fabric Support Promise

If a specific product line displays a 24-Month Fabric Support or Fabric Swap program, that program will be governed by its own terms.

Those program-specific terms apply only to eligible products and only where the program is clearly advertised on the product page.

6. Refund Method Where Eligible

Where a refund is eligible, it will be processed to the original payment method.

Processing timelines depend on the bank, UPI provider, card issuer or payment gateway.

7. Fraud and Abuse Safeguard

DIY Custom Blinds may reject claims that appear fraudulent, inconsistent, altered, exaggerated, or caused by customer handling, installation, misuse or post-delivery damage.

The company may rely on courier logs, photographs, video evidence and order records for verification.

8. How to Reach Us for Any Claim

Email: support@diycustomblinds.com

Use subject lines: CANCELLATION REQUEST + [Order Number], TRANSIT DAMAGE + [Order Number], or MANUFACTURING DEFECT + [Order Number].

Include order number, delivery date, clear photos/video and short issue description.