1. Who We Are
This Privacy Policy explains how DIY Custom Blinds (“we”, “our”, “us”) collects, uses, shares, and protects your information when you visit or make a purchase on diycustomblinds.com.
DIY Custom Blinds is operated by MYRA TOUCHSTONE PRIVATE LIMITED, GST 20AAMCM3250F1ZW, SHIVALAY, Loco Bazar, Dhanbad, Jharkhand, 828119.
2. Information We Collect
We collect the following types of information:
a) Information you give us
- Name
- Phone number / WhatsApp number
- Email address
- Billing and shipping address
- Window measurements, fabric selections, special install notes (for manufacturing)
- GST details (if you request GST invoice)
b) Order / Transaction data
- Products ordered
- Payment method (through our payment gateway; we do not store full card/UPI credentials)
- Delivery status / courier tracking
c) Technical data
Basic analytics data (pages visited, time on page, etc.) to improve site performance and reduce fraud
IP address, device type, browser type
3. How We Use Your Information
We use your information to:
- Process and deliver your order
- Generate and send tax invoices
- Communicate shipping updates, delivery attempts, or measurement clarifications
- Provide customer support / resolve complaints
- Improve product options, fabrics, and sizing guidance
- Prevent fraud and abuse
We may also send you service messages related to your order, such as “order confirmed,” “shipped,” “out for delivery,” etc. You cannot opt out of service messages because they are part of fulfilling your purchase.
4. Marketing Communication
With your consent, we may send you product updates, offers, or new collection announcements via email, SMS, or WhatsApp.
You can opt out any time by replying STOP / UNSUBSCRIBE or by emailing support@diycustomblinds.com.
5. Sharing of Information
We do not sell your personal data.
We may share limited information only with:
- Government / legal authorities if compelled under applicable law
- Courier / logistics partners (to deliver your order)
- Manufacturing / fulfilment partners (only your window sizes and product specs, and if required, name + city to ensure correct dispatch)
- Payment gateway / banking partners (for payment processing and refunds where applicable)
- Professional advisors / auditors when legally required
6. Data Security
We apply reasonable technical and procedural safeguards to prevent unauthorized access, misuse, alteration, or disclosure of your data.
However, no internet transmission or storage system can be guaranteed 100% secure.
7. Data Retention
We keep your order records (including measurements) for operational, tax, and legal compliance reasons.
In plain language: we need to prove what was manufactured and shipped in case of disputes, GST audits, warranty claims, etc.
8. Your Rights
Subject to applicable law, you may:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to stop using your data for marketing
To exercise these rights, email: support@diycustomblinds.com with subject line “DATA REQUEST”.
9. Children
We do not knowingly collect personal data from children under 18. If you believe a child has provided us data, email us and we will address it.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes apply from the date they are posted on diycustomblinds.com.
11. Contact (Data/Privacy Queries)
Email: privacy@diycustomblinds.com
Registered Office:
MYRA TOUCHSTONE PRIVATE LIMITED
SHIVALAY, Loco Bazar,
Dhanbad, Jharkhand – 828119
GST: 20AAMCM3250F1ZW