1. Who We Are

This Privacy Policy explains how DIY Custom Blinds collects, uses, shares and protects information when a customer visits or makes a purchase on diycustomblinds.com.

DIY Custom Blinds is operated by MYRA TOUCHSTONE PRIVATE LIMITED, GSTIN: 20AAMCM3250F1ZW.

2. Information We Collect

Information provided by the customer may include name, phone/WhatsApp number, email address, billing and shipping details, window measurements, fabric selections, installation notes and GST details if a GST invoice is requested.

Order and transaction data may include products ordered, payment method through payment gateway, delivery status and courier tracking.

Technical data may include IP address, device type, browser type and basic analytics data for site performance and fraud prevention.

3. How We Use Information

We use information to process and deliver custom blinds orders.

We use information to generate invoices, communicate measurement clarifications, send order/shipping updates and provide support.

We use order records and measurements to resolve disputes, prevent fraud and support operational, tax and legal compliance.

4. Service and Marketing Communication

Service messages related to orders, delivery, payment or support are necessary to fulfil the purchase.

With consent, the customer may receive product updates, fabric launches or relevant communication by email, SMS or WhatsApp.

The customer may opt out of marketing communication by replying STOP/UNSUBSCRIBE or emailing support@diycustomblinds.com.

5. Sharing of Information

We do not sell personal data.

Limited information may be shared with courier/logistics partners, manufacturing/fulfilment partners, payment gateway/banking partners, professional advisors/auditors and legal/government authorities where required.

Manufacturing partners receive only information necessary to fulfil the custom order.

6. Data Security

Reasonable technical and procedural safeguards are used to reduce unauthorised access, misuse, alteration or disclosure.

No internet transmission or storage system can be guaranteed 100% secure.

7. Data Retention

Order records including measurements may be retained for operational, tax, legal, support and dispute-resolution reasons.

This helps prove what was manufactured and shipped if a claim, GST audit or support issue arises.

8. Customer Rights

Subject to applicable law, the customer may request a copy of personal data, correction of inaccurate information or stoppage of marketing use.

To exercise these rights, email support@diycustomblinds.com with subject: DATA REQUEST.

9. Children

We do not knowingly collect personal data from children under 18. If such data is believed to have been provided, email support@diycustomblinds.com.

10. Updates to This Policy

This Privacy Policy may be updated from time to time. Changes apply from the date they are posted on diycustomblinds.com.

11. Contact

Support: support@diycustomblinds.com